info@rsbt.co.uk
+44 753 718 8321
Student Services
🤝 Student Services Department
RUSEL School of Business & Technology – London, UK
Empowering Student Success through Support, Engagement & Guidance
The Student Services Department at the RUSEL School of Business & Technology (RSBT) plays a vital role in enhancing the student experience from enrollment to graduation. Functioning as a collaborative unit that works closely with both the Registrar's Office and the Administration Department, Student Services ensures that every student receives holistic, timely, and effective support throughout their academic journey.
Our Mission
Mission Statement
To enrich the academic and personal development of RSBT students through integrated support services, fostering student success, well-being, and institutional belonging.
🔗 Departmental Linkages
Connected Across Campus
Student Services works hand-in-hand with key departments to deliver seamless, end-to-end support for every learner.
Link to Registrar's Office
Student Services works closely with the Registrar's Office to:
- Facilitate course registration and academic advising
- Support attendance monitoring and academic warnings
- Assist with academic records, grade access, and graduation processes
- Communicate key academic deadlines and policies to students
- Coordinate official documents (ID cards, transcripts, verifications)
Link to Administration Department
Student Services partners with the Administration Department to:
- Manage student accommodation, campus access, and ID services
- Facilitate student feedback, complaints, and disciplinary referrals
- Organize orientations, workshops, and non-academic support services
- Implement institutional policies related to student conduct, health, and safety
- Oversee student insurance, visa guidance, and well-being support
🏗️ Our Structure
Organizational Structure of Student Services
A dedicated team of specialists across five units ensures every student receives personalized, professional support — from first-day orientation through to graduation and beyond.
Director – Student Services
Leads strategy, coordination, and quality across all student support units.
Student Life & Engagement Unit
Clubs, events, societies, and campus activities that build community.
Student Counseling & Welfare Unit
Academic counseling, mental health support, and student well-being.
Advising & Support Services Unit
Personal, academic, and financial advising tailored to each student.
Student Visa & International Services Unit
Visa renewals, immigration advice, and compliance support.
Student Helpdesk & Resolution Unit
Walk-in support, student queries, and documentation follow-up.
✨ Core Services
What We Provide
Comprehensive support designed to help students thrive academically, personally, and professionally.
New Student Orientation
Prepares students for academic, cultural, and campus life.
Student Advising & Mentorship
One-on-one support for academic challenges, time management, and career guidance.
Health & Wellness
Mental health counseling, wellness events, and health referrals.
Events & Campus Engagement
Cultural festivals, leadership workshops, competitions, and volunteering.
Visa, Immigration & Housing Support
Support for international students navigating the UK system.
Grievance & Complaints Handling
Confidential support for resolving concerns and academic complaints.
Student ID, Letters & Certification
Liaison with the Registrar's Office for letters, verification, and re-issuance.
Alumni & Career Services Linkage
Coordinating with the Career Office to ensure post-study transition.
📋 Our Commitment
Student Support Policy Principles
Every interaction is guided by principles that put student well-being and dignity first.
Confidentiality
All cases are treated with discretion and professionalism.
Accessibility
Walk-in and virtual support available during working hours.
Responsiveness
Guaranteed response within 48 business hours.
Inclusivity
Services cater to all student backgrounds and needs.
Well-being First
Students' emotional, mental, and academic health is prioritized.
🌟 Explore More
Your Journey Doesn't End Here
Discover campus life, connect with alumni, and access career support — everything you need to make the most of your RSBT experience.
📞 Get in Touch
Student Services Department
- London, United Kingdom
- studentservices@rusel.ac.uk
- +44 753 718 8321
- Monday to Friday, 9:00 AM – 5:00 PM (GMT)
- www.rusel.ac.uk