Student Services Department

RUSEL School of Business & Technology – London, UK

Student Services

Student Services Department

Empowering Student Success through Support, Engagement & Guidance

The Student Services Department at the RUSEL School of Business & Technology (RSBT) plays a vital role in enhancing the student experience from enrollment to graduation. Functioning as a collaborative unit that works closely with both the Registrar’s Office and the Administration Department, Student Services ensures that every student receives holistic, timely, and effective support throughout their academic journey.

🎯 Mission Statement

To enrich the academic and personal development of RSBT students through integrated support services, fostering student success, well-being, and institutional belonging.

🔗 Departmental Linkages & Structure

1. Link to Registrar's Office

Student Services works closely with the Registrar’s Office to:

Facilitate course registration and academic advising
Support attendance monitoring and academic warnings
Assist with academic records, grade access, and graduation processes
Communicate key academic deadlines and policies to students
Coordinate official documents (ID cards, transcripts, verifications)

2. Link to Administration Department

Student Services partners with the Administration Department to:

Manage student accommodation, campus access, and ID services
Facilitate student feedback, complaints, and disciplinary referrals
Organize orientations, workshops, and non-academic support services
Implement institutional policies related to student conduct, health, and safety
Oversee student insurance, visa guidance, and well-being support

🧩 Organizational Structure of Student Services

Director – Student Services

Student Life & Engagement Unit
Clubs, events, societies, and campus activities
Student Counseling & Welfare Unit
Academic counseling, mental health, and well-being
Advising & Support Services Unit
Personal, academic, and financial advising
Student Visa & International Services Unit
Visa renewals, immigration advice, compliance support
Student Helpdesk & Resolution Unit
Walk-in support, student queries, documentation follow-up

📘 Core Services Provided

New Student Orientation
- Prepares students for academic, cultural, and campus life
Student Advising & Mentorship
- One-on-one support for academic challenges, time management, and career guidance
Health & Wellness
- Mental health counseling, wellness events, and health referrals
Events & Campus Engagement
- Cultural festivals, leadership workshops, competitions, and volunteering
Visa, Immigration, & Housing Support
- Support for international students in navigating the UK system
Grievance & Complaints Handling
- Confidential support for resolving concerns and academic complaints
Student ID, Letters & Certification Coordination
- Liaison with Registrar’s Office for student letters, verification, and re-issuance
Alumni & Career Services Linkage
- Coordinating with the Career Office to ensure post-study transition

💼 Student Support Policy Principles

Confidentiality: All cases are treated with discretion and professionalism
Accessibility: Walk-in and virtual support available during working hours
Responsiveness: Guaranteed response within 48 business hours
Inclusivity: Services cater to all student backgrounds and needs
Well-being First: Students’ emotional, mental, and academic health is prioritized

💼 Contact Information

Student Services Department

RUSEL School of Business & Technology
📍 Central London Campus, United Kingdom

Student Services Department